Post-Purchase Support

1. Order Receipt & Product Check

What should I check when my clothes arrive?

Before washing or wearing the items, please check the quantity, style, color, and size labels, and look for stains, damage, open seams, or missing items. If you notice an issue, keep the item and packaging and email clear photos to service@pubnitewear.com.

What if something is missing or I received the wrong item?

Please first check whether your order was shipped in multiple packages. If an item is missing or incorrect, email your order number plus photos of the shipping label, items received, and size labels to service@pubnitewear.com. We will review the case and advise you on the next step.

What if the item is damaged, stained, or has an open seam?

Please do not send the item back before contacting us. Email your order number, a full photo of the item, and close-up photos or video of the issue to service@pubnitewear.com. We will review the case and advise you on the appropriate next step.

Are wrinkles, loose threads, or packaging smell a quality issue?

Light wrinkles, a few loose threads, or a mild smell from the packaging can occur after shipping and usually improve after airing, steaming, or washing as directed. If there are open seams, holes, heavy stains, or other clear issues, email photos to service@pubnitewear.com.

What if the color looks different from the photos?

Lighting, screen settings, and production batches may cause slight color differences. If the difference is significant, email your order number and clear photos to service@pubnitewear.com and we will review it.

What if the printed design looks different?

The print position and small details may vary slightly. If there is a clear misprint, missing print, peeling print, or another issue affecting the normal appearance, email clear photos to service@pubnitewear.com and we will review it.

What if part of a set, belt, or accessory is missing?

If the product page clearly states that a set piece, belt, or other accessory is included but it is missing, email your order number plus photos of the items received and the packaging to service@pubnitewear.com and we will verify it.

2. Size & Fit

What should I do if the size does not fit?

Please do not send the item back before contacting us. Email your order number, the size purchased, and a brief description of the fit to service@pubnitewear.com. If needed, include flat-lay measurement photos and we will advise you on the available options.

What if the measurements are very different from the size chart?

Lay the garment flat and take measurement photos following the method shown on the product size chart. Email them with your order number and a photo of the size label to service@pubnitewear.com, and we will check whether the difference is outside the normal tolerance.

What if I don't like the color, style, or fit?

If there is no clear product defect but the color, style, fit, or size does not meet your expectations, email service@pubnitewear.com with the details. We will review the order and advise you on the available options. Please do not send the item back before contacting us.

3. Wear & Care

How should I wash and care for the item?

Please follow the care label and the instructions on the product page. In general, wash similar colors together in cold or cool water and avoid prolonged soaking. Follow the fabric-specific guidance for drying, ironing, or dry cleaning.

What if it fades, shrinks, or pills after washing?

Please first confirm that the item was washed according to the care label, then email your order number, photos of the issue, and washing details to service@pubnitewear.com. Some fabrics may naturally show slight fading, shrinkage, or pilling; if the issue appears abnormal, we will review it.

4. After-Sales & Refunds

What should I send when I contact support?

When emailing service@pubnitewear.com, please include your order number, a brief description, and clear photos or video where possible. For sizing issues, add flat-lay measurements; for missing or incorrect items, include a photo of the shipping label.

How do I request a refund?

Email service@pubnitewear.com with your order number, the reason for your request, and any relevant photos or video. We will review the case first; if a refund is approved, it will be issued to the original payment method.

Do I need to send it back? What's the return address?

Please do not send the item back or look for a return address before contacting us. Email your order details and the issue to service@pubnitewear.com, and we will advise you on the next step after review.

How long does it take to receive a refund?

Once a refund is issued, it normally takes around 7-14 days to appear, depending on your bank or payment method. If it has not arrived after that period, email your order number to service@pubnitewear.com and we will assist.

How long does support usually take to reply?

Emails sent to service@pubnitewear.com are normally answered within 24-48 hours. Response times may be slightly longer during holidays or busy promotional periods. Please continue within the same email thread so we can follow your case efficiently.